Most orders ship in 1-2 business days.
You can check the status of your order by logging in to your Shoemart account. You will also receive status updates via email on the order.
We offer free shipping on all domestic orders over $50.00. We also offer various expedited shipping options. Please refer to our checkout for shipping quotes and delivery estimates.
If you are able to add the item/size/width to your shopping cart, it is in stock. If you are unable to add a particular size/width to your shopping cart, it is currently not in stock.
Yes, please follow our regular return process by visiting our "Order and Returns" page. We will refund the original form of payment.
Unfortunately, we do not offer international shipping. Please see our Shipping Policies for more information.
In order to return, please call us at 800.850.7463 or visit the "Order and Returns" page on our website to submit an RMA request. Then, please allow 24-48 hours for our customer service team to approve and issue a shipping label to your e-mail. Once your return is received and inspected, your refund will be processed and we will automatically credit the original form of payment for your purchase (minus the $9.99 return shipping). For more information on our returns process, please see our Returns Policy page.
In order to exchange, we ask that you return the pair that you have (by calling us at 800.850.7463 or going to "Order and Returns" on our website), and once approved, we will credit the original form of payment for your purchse (minus the $9.99 return shipping). You would then place a new order through our website for the item/size that you want.
We use several different carriers, including UPS, USPS and FedEx. Please feel free to call us for details.
Unfortunately not, you will have to return the item and place a new order.
Once we receive an item back in our warehouse please allow 7-10 business days for the refund to be processed.
Yes! See full details here.
Depending on the value, some packages may require a signature upon delivery.
No. If a package is deemed as requiring a signature, this cannot be removed under any circumstances. We ship certain items via "Signature Required" in order to protect our customers against theft, loss, or misdelivery.
There may be a pending authorization (or "hold") on your credit card from when the order was initially placed through our website. Depending on your particular credit card company, the pending authorization should disappear within approximately 2-7 business days.
Once a refund has been processed, the credit usually posts to your account within 2-5 business days (depending on the particular credit card company).
No. We ask that you use our returns system because this is necessary in order to create an RMA number that is used by our warehouse. The RMA number helps to ensure that your order is refunded in the order in which it was received. Also, if you were to send the package back using your own shipping method, you would be responsible in the event that it is lost or misdelivered, and your refund may be delayed.
While your item has been packaged and is ready to ship, most likely, it has not yet been picked up and scanned by our carrier. Please wait to track your package until after 6:00 PM (EST). If it still does not show tracking details at that point, please contact Customer Service.
While we cannot guarantee that these changes can be made, as long as the order has not been processed and a tracking number has not been generated, we will make every effort to accommodate your request. Please contact Customer Service for details.
You can check the status of your order by logging in to your Amazon account. You will also receive status updates via email (including the tracking number).
While we cannot guarantee that these changes can be made, as long as the order has not been processed and a tracking number has not been generated, we will make every effort to accommodate your request. Please contact Customer Service at 800.850.7463 for details.
We offer various shipping options, including expedited shipping. Please refer to our checkout for shipping quotes and delivery estimates.
Yes, you would follow our regular return instructions. We will refund your original form of payment.
In order for your Amazon return to be accepted, the item must be completely unworn with all original packaging and returned within 30 days. Simply initiate the return process through your Amazon account. Please include your receipt (or any paperwork you have with your order information on it) and write "Refund" on it. Your refund will be processed within 2 BUSINESS days of us receiving the shoes. Amazon will provide you with a return shipping label and instructions. We recommend that you insure the package and get a tracking number.
We ask that you return the pair you have, and we will credit you for it. Once we receive the item back, you will be refunded in 7-10 business days. You would then place a new order through our Amazon site for the item/size that you want. We do it this way because, by the time we receive the shoes you are returning, the item you want may no longer be available.
For Amazon orders, we simply charge whatever form of payment is associated with your Amazon account. However, we do not have the ability to change or even view this form of payment. You may be able to change the payment by logging in to your Amazon account. Please contact Amazon for details.
While we do offer Free Economy shipping on all outgoing orders, only orders fulfilled by Amazon directly include free return shipping. The return shipping details for each item is shown at the top of the Amazon product page.
You can check the status of your order by logging in to your eBay account. You will also receive status updates via email (including the tracking number).
While we cannot guarantee that these changes can be made, as long as the order has not been processed and a tracking number has not been generated, we will make every effort to accommodate your request. Please contact Customer Service at 800.850.7463 for details.
We offer various shipping options, including expedited shipping. Please refer to our checkout for shipping quotes and delivery estimates.
Yes, you would follow our regular return instructions. We will refund your original form of payment.
In order for your eBay return to be accepted, the item must be completely unworn with all original packaging and returned within 30 days. Simply send the item back to us at: Shoemart, 950 Bridgeport Ave., Milford, CT, 06460. You must include our Returns Form, which can be printed out by clicking here http://www.theshoemart.com/mas_assets/images/ebay-returns.pdf. Your return will be processed within 7-10 BUSINESS days of us receiving it. You can ship the package back however you'd like (FedEx, UPS, etc.). We recommend that you insure the package and get a tracking number. Please note we do not accept international returns.
"We ask that you return the pair you have, and we will credit you for it. Once we receive the item back, you will be refunded in 7-10 business days. You would then place a new order through our eBay site for the item/size that you want. We do it this way because, by the time we receive the shoes you are returning, the item you want may no longer be available. Please note we do not accept international exchanges. "
Unfortunately, we do not know if an item is going to be re-listed, as all of that is handled by upper management. Please feel free to check our eBay site from time to time to view our current inventory.
All available items/sizes are currently listed in our eBay store.